If you use Wifi Calling, you’ll be eligible to apply for the Vulnerable Consumer status if you (or someone in your household) is at particular risk of needing to call 111 emergency services for health, safety, or disability reasons, and you don’t have access to a traditional copper phone line. This is a fact of using modern communications technology – it’s is not unique to Vodafone or to New Zealand. Newer home phone services such as voice calling over broadband, which rely on an active working broadband service, won’t work in the event of a power failure without an independent power source. The 111 Code was created to ensure that Vulnerable Consumers have reasonable access to an appropriate means of calling 111 emergency services in the event of a power failure. To make sure that Vulnerable Consumers using Wifi Calling are protected, we will apply the same protections and processes set out in the Commerce Commission's 111 Contact Code (“111 Code”). If there’s a power cut affecting equipment used with fixed broadband connection (for example, a modem) then Wifi Calling won’t work. Wifi Calling is a mobile service that is enabled by a fixed broadband connection.
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